How we work: trading, sourcing and inspection with partner manufacturers

Buyers ordering engineering goods from India often ask the same question: who actually makes the parts, and who answers for them? This page explains our model plainly.

What we are

We are a trading, sourcing and export firm based in Mumbai. We have been trading since 2006, and the team brings more than 40 years of industry experience. We do not manufacture. We work with partner manufacturers in India, and we are your single point of contact from enquiry to shipment.

How an order moves

1. Enquiry. You send the drawing, specification or sample, the quantity, the destination and the Incoterm you prefer. We reply to quote requests within one business day, with a quotation or with the questions we need answered first.
2. Matching. We place the order with a partner manufacturer able to make it to your specification, and confirm the material, finish and documents with you at quotation.
3. Documents agreed at order. Inspection documents follow EN 10204 or, for fasteners, ISO 16228, and the type has to be agreed when the order is placed. The document you receive is the partner manufacturer's, passed on without alteration.
4. Inspection before dispatch. We inspect the goods visually before dispatch. On request, you can watch an inspection live on a video call, or appoint a third-party inspection agency of your choice. If you need an EN 10204 type 3.2 certificate, name the inspector or agency in the order.
5. Shipping. We offer all 11 Incoterms 2020 rules. Name the rule and the place, for example FOB Nhava Sheva or DAP at your warehouse. Depending on the order, freight and customs run through our group companies NSIL or iKargos; iKargos also handles compliance and certification, so these are arranged under one roof.

Quality system

Our processes are aligned with ISO 9001, and recertification is in progress. We do not claim a current ISO 9001 certificate.

Lift and escalator parts

Brand and model names identify the part a replacement must fit. We are not an authorised dealer of any elevator or escalator brand, and compatible parts are not original parts.

What to send

1. The drawing, specification or a photographed sample with dimensions.
2. Quantity now and expected annual quantity.
3. Destination, Incoterm and named place.
4. The inspection document and any third-party inspection you need.